Club Operations

Social Media, Brand & Conduct

Official channels are managed centrally, and the escalation process for operational and safeguarding issues.

Handbook page 42

Social Media & Brand: official channels are managed centrally. Age groups should not create Facebook pages, Instagram accounts, or alternative logos/brands. WhatsApp groups may be used for operational communication.

Brand standards are governed by the GHA Brand Bible & Identity Guidelines via the Marketing Team. See Appendix J for photography & video.

Discipline & Conduct: the Club's safeguarding policies, disciplinary procedures and codes of conduct apply at all times. The GHA Way does not replace formal Club policies.

Escalation Process — operational issues

Parent → Lead Coach
Lead Coach → Minis Operations Manager (Minis)
Lead Coach → Director of Youth Rugby (Youth)

Safeguarding issues: follow Club safeguarding procedures immediately. Do not raise formal disputes with other clubs, competition organisers or governing bodies without first consulting Club leadership. See Appendix K.

Still not sure?

Ask the assistant and it will answer from this handbook, citing the sections it used.

Ask a question